Working Women’s Centre Victoria is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions of State and Federal laws: The Privacy Act 1988 (Commonwealth), the National Privacy Principles and the Information Privacy Act (Vic) 2000, and the Information Privacy principles. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorise access, personal information is not actively shared. In particular, we do not re-distribute or sell personal information collected on our web servers.
If you wish to access or amend your personal information, or if you believe your personal information has been breached, please contact us on info@wwcvic.org.au.
All service users and clients are entitled to have their personal information treated with confidentiality.
Feedback and complaints
Working Women’s Centre Victoria welcomes feedback including complaints from any person or organisation seeking to access our services.
Our centre is committed to the provision of accessible, appropriate and effective legal services, so that the client’s needs are met and confidence is maintained in the service.
We are committed to full compliance with external obligations and professional standards as required by legislation. We recognise that there will be occasions when service users are not satisfied with the service provided or the inability to provide a service. Pursuant to the Client Charter, every client has the right to “complain if unhappy with the service and have this heard and dealt with fairly.” Clients have the right to expect that the complaint will be dealt with promptly, confidentially and seriously.
A complaint may be made in writing in any language as per the Client Charter and emailed to info@wwcvic.org.au.
Our approach to complaints
All Working Women’s Centre Victoria partners will adhere to a shared client service charter. Once a complaint has been made, it will be sent to the relevant community legal centre from which the client received a service. The complaint then follows the complaints policy relevant to that centre. For more information about the complaints process at each centre please see:
South-East Monash Legal Service
Women’s Legal Service Victoria
WEstjustice
Northern Community Legal Centre